cl44's Privacy Policy

cl44 ("we", "us", or "platform") treats your privacy with the utmost importance. This privacy policy describes what information we collect, why we collect it, how we use it, and how we keep it safe when you use the cl44 website, open an account, play games, or use any of our services. Please read this policy carefully. Continuing to use the platform means you have accepted all the terms of this policy.

This policy applies only to cl44's own digital services. For third-party websites or services, their own privacy policies apply.

While you use the cl44 platform, we may collect various types of information. This information falls into two main categories:

1.1 Information You Provide Directly

Information you voluntarily give us when registering or using an account:

• Full name and date of birth
• Email address and password
• Mobile number (linked to bKash / Nagad / Rocket account)
• National ID or passport number (for identity verification)
• Payment details (bKash / Nagad / Rocket number, bank account details)
• Any messages or information you send via support chat or email

1.2 Automatically Collected Information

When you use the platform, certain information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Page views, session duration, and click patterns
• Login and logout times
• Gaming activity — such as bet amounts, game selection, win/loss history
• Records of transaction dates and amounts
• Information collected through cookies and similar technologies

cl44 uses collected information for specific and lawful purposes. The main reasons for our use of information are detailed below:

cl44 never sells your information to third parties for marketing or promotional purposes without your consent.

cl44 may share your personal information with third parties in limited and specific circumstances. These circumstances are:

3.1 Service Provider Partners

We work with trusted technology partners and payment processors — such as bKash, Nagad, Rocket, or banks — solely for the purpose of completing transactions. These partners are bound by strict confidentiality agreements with us and may not use your information for any other purpose.

3.2 Game & Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may access relevant gaming data to ensure fair play. However, that data is not directly linked to your personally identifiable information.

3.3 Legal & Regulatory Reasons

We may be required to disclose information in response to valid government or court orders, investigations, or legal obligations. In such cases, only the minimum necessary information will be provided.

3.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In that case, the new entity will be committed to following this same privacy policy.

3.5 When Information Is Not Shared

We never disclose your information for the following purposes:

• Sale to advertisers or marketing agencies
• Any purpose beyond anonymized data research without your consent
• To competing casinos or betting platforms

Cookies and similar technologies are used on the cl44 website to improve your experience. Cookies are small text files stored in your browser or device.

4.1 Types of Cookies

Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and ensuring the core functionality of the platform. They cannot be disabled and do not store any personally identifiable information.

Performance Cookies

These are used to analyze which pages of the website are most visited and where errors occur. This information is collected in aggregate form and cannot be used to identify any individual.

Functionality Cookies

These cookies are used to remember your preferences, such as language or display settings.

4.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some important features of the cl44 platform to not work properly.

cl44 has adopted modern technical and organizational measures to protect your personal and financial information.

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, which prevents third-party interception.
• Secure Servers: Your data is stored in internationally certified data centers with both physical and digital security layers in place.
• Access Controls: Only authorized personnel can access necessary data; all access is recorded in logs.
• Password Hashing: Your password is never stored directly; industry-standard hashing algorithms are used.
• Regular Audits: Regular security assessments are conducted to identify vulnerabilities.
• Suspicious Activity Monitoring: Unusual login attempts or transactions are automatically detected and monitored.

However, no digital system is entirely risk-free. We take every precaution, but you are also advised to keep your account password strong and not share it with anyone.

cl44 retains your personal information only for as long as it is needed.

• Active Account: All information is retained while your account remains active.
• After Account Closure: Some records may be kept for a defined period as required by applicable legal and regulatory obligations.
• Financial Transaction Records: Transaction data may be retained for an extended period to meet financial regulatory requirements.
• Support Communications: Chat and email records are kept for a set period to ensure the quality of customer service.
• Deletion of Irrelevant Data: Information that is no longer relevant is securely deleted or anonymized after the defined retention period.

As a user of the cl44 platform, you have several important rights regarding your own information:

7.1 Right to Access Information

You can find out at any time what information we hold about you. To do so, email [email protected] and verify the information linked to your account.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. This can be done through account settings or via support.

7.3 Right to Delete Information

In certain circumstances, you can close your account and request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal and regulatory obligations.

7.4 Right to Restrict Processing

You can request that the use of your information be restricted for specific purposes — particularly where you dispute the accuracy of the information.

7.5 Right to Object

In certain circumstances, you can object to the processing of your information. cl44 will give serious consideration to this objection.

7.6 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We provide support in both Bengali and English and will review your request appropriately.

cl44 is a responsible platform. This service is for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at registration. If we learn that a minor has opened an account, the relevant account and information will be deleted immediately.

If you know that a minor is using cl44, please let us know at [email protected].

cl44 may update this privacy policy from time to time — for example, when new services are added, laws change, or our practices are revised. When changes are made:

• The "Last Updated" date at the top of this page will change.
• For significant changes, we will send a notification to your registered email.
• Continuing to use the platform after an update means you have accepted the new policy.

We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. cl44 takes all privacy-related requests seriously and strives to respond appropriately.

We verify each privacy request and take appropriate action once your identity is confirmed. After a complaint is submitted, we will try to respond as quickly as possible.